How do I track my order?
Order are trackable all the way through, from initial order to dispatch. If you have selected to upgrade your postage to Royal Mail 24 signed for, you will be able to track your delivery for complete peace of mind.
What are your delivery options?
We offer free Royal Mail 24 delivery or collect in store on all our products. You can upgrade to Royal Mail 24 signed for.
How do I return an item?
Get in touch with us by either the message us section at the top of this page or email us at firstname.lastname@example.org
Do you provide International delivery?
Yes, we can delivery to anywhere in the world! Just select international delivery at the checkout.
What is your returns policy?
We offer a 14 day returns policy on all orders.
Due to most items offering a personalisation service, these items can only be returned if we have made a mistake. Returns postage is to be payable by you, the customer.
If the item you have ordered is not personalised and you wish to return it, you can do with postage payable by you, the customer.
In this policy, the words “we”, “us” and “our” refer to Lubie’s Creations
WHAT PERSONAL DATA WE COLLECT:
We collect information when you: place an order; sign up to our mailing list; or provide contact information via our contact form. We may collect the following information: Your Name and your Contact Information, including your email address The new General Data Protection Regulations requires a ‘lawful basis’ in order for data to be processed. The lawful basis for each type of data can also be found below.
Personal Data: Personal Data collected by Lubie’s Creations will include your name and your email address. These are the only details required when subscribing to our mailing list or when making an enquiry via our contact form. The legal basis for processing the data given via our mailing list subscription is, again, consent. By opting to become a subscriber you are consenting to receive regular updates and promotions, as explained in our sign-up form. For data collected by submitting an enquiry via our contact form, you are consenting for us to use your details in order to respond to your request for information. We may also use your details to ‘follow up’ on any enquiries made. The lawful basis for this is legitimate interest. When making a purchase from Lubie’s Creations, the details of your order and your delivery address will be collected in addition to your name and email address. The lawful basis for processing this information is contractual. The information is required in order for us to complete your order and therefore complete our contractual obligations. Any payments made to Lubie’s Creations in respect of orders placed will be processed by a third-party data processor. Please see the Third-Party section below for full details of this.
WHAT WE DO WITH THIS INFORMATION:
We require this information for the following reasons:
· To be able to process and send your order
· Internal record keeping
· We may use this information to improve our products/services
· If you have opted to join our mailing list, we may also use this information to send periodical emails regarding new products, special offers or other news/information relating to our business which we think you might be interested in.
IS DATA SHARED WITH ANYONE?
Lubie’s Creations uses several third-party services in the running of our business. These third parties are Data Processors. Each third party used by Lubie’s Creations is detailed below including a summary of why they are used and what information they collect, as well as the relevant links to their individual Privacy Policies. All Data Processors used by Imprint Products are compliant with the new General Data Protection Regulations, 25th May 2018. Some of our Data Processors are situated in the US. The European Commission has taken the decision that data transfers to the US are adequately protected by the EU-US Privacy Shield framework. All US providers used by Lubie’s Creations adhere to Privacy Shield and any data shared with them is therefore safeguarded.
Selling Platforms: The selling platforms used by Lubie’s Creations are:
This website (www.lubiescreations.co.uk) along with Etsy and Ebay. Information such as: name, email address, billing and delivery address and the order details are collected when the order is placed.
Making Payments: When you place an order and make payment through this site, your financial account information will be collected by either Wix Payments or PayPal, our third-party payment processor. Lubie’s Creations do not collect or store any financial information but we may receive information from our payment processor regarding the payment, such as the date and time and confirmation of your address. Details of their Privacy Policies can be found in the following locations
Wix Payments https://www.wix.com/about/privacy
Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
Analytical / performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests.
Google Analytics. We use this to view a variety of reports about how visitors interact with our website so that we can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site â€“ for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page. https://tools.google.com/dlpage/gaoptoutSocial Media and Sharing and Integration. We use a variety of social media within the site (Facebook, Twitter, Instagram) to that we can share items of interest, or become a fan of social media profiles. You can find out more about their cookie privacy policies here:
Facebook Policy https://en-gb.facebook.com/policies/cookies/
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard the information we collect online. Please be aware however that, unfortunately, the internet can never be 100% secure, but rest assured that should any data ever be compromised, you will be contacted immediately, and steps will be taken to rectify the situation. All devices used by Lubie’s Creations are password or finger print protected and have relevant protection. Hard copies of invoices are stored in lockable cabinets. Please also note that emails are not encrypted and email correspondence is not a secure means of submitting any sensitive information. Lubie’s Creations will never ask for sensitive information via email.
LINKS TO OTHER WEBSITES:
Our website may contain links to other websites. However, once you have used these links to leave our site you should note that we do not have any control over that website. Always exercise caution and see the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION:
As a Data Subject, you have several rights under the new General Data Protection Regulations (the GDPR) which come into force on 25th May 2018. These rights are as follows:
· The right of access. You have the right to request confirmation that data is being held and a copy of the data that is being held, along with any supplementary information.
· The right to rectification of incorrect data or the completion of incomplete data.
· The right to erasure, or the right to be forgotten, including the withdrawal of previously given consent.
· The right to restrict the way in which your data is processed. · The right to data portability.
· The right to object to the processing of your data.
· Rights related to automatic decision making, if applicable. Imprint Products does not use any automated systems of this nature.
This is a summary of your basic rights under the GDPR. Not all of the rights are absolute; some apply under certain conditions. It is advised that you familiarise yourself with the full explanation of your legal rights from the appropriate legislation. Requests to Lubie’s Creations, in relation to the exercise of any of these rights, can be made either verbally or in writing. Contact: email@example.com All requests will be dealt with promptly, within one month of their receipt, in accordance with the GDPR.
Under the GDPR, you also have the right to lodge a complaint with a supervisory authority, should you think it necessary. By using the services of this website and providing us with your personal information, you agree that we may communicate with you electronically regarding any security, privacy or administrative issues relating to the use of this site or any orders placed by you.
We may, from time to time, update this policy by publishing a new version on our website and social media pages. We recommend that you check these pages every so often to ensure that you are still happy with our policies. If we hold your contact information, and we feel it absolutely necessary, we may contact you to advise of any particularly important changes to our policies.
Lubie’s Creations T/A Hindley Key & Trophy Centre is owned and operated by Paul Green, a sole trader. The registered address for this business is: 99 Market, Hindley, Wigan, WN2 3AA. Lubie’s Creations can be contacted via the contact form on our website, by post at the above address, and by direct email to: firstname.lastname@example.org
Last updated 23/05/2018